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FAQs
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
1. HOW CAN I ORDER?
Ordering from Wowhappy is as easy as 1-2-3! Just follow these steps:
Search for the item or browse until you find something you like.
Choose the product you like and press ADD TO CART.
Fill out the details and choose the payment method you prefer.
2. WHAT ARE MY PAYMENT OPTIONS
We accept a host of hassle-free payment options for everyone!
CREDIT CARDS / DEBIT CARDS
E-WALLETS thry Gcash, GRABPAY
BANK DEPOSIT VIA BDO, BPI
CASH ON DELIVERY
3. Do you offer Same Day Delivery
Yes, Same Day delivery is available within Metro Manila. Same Day Delivery is Payment first before delivery policy. Payment can be settled by Bank transfer. Delivery fee is shouldered by the buyer
4. Where can I send proof of payment ?
You can send your prood of payment to payments@wowhappy.ph together with the order number
5. Who are your courier partners ?
We have multiple delivery partners such as J&T, AP Cargo, Gogo, etc. Given the
What is estimated time of delivery ?
Our delivery lead time for Metro Manila is 2-4 business days and For rest of the country, 5-7 business days Please note that delivery times can be affected by extreme weather conditions, seasonal demand peaks, and other factors. Refer to your tracking number to see where your package is. For unusual circumstances, please contact customer service.
6. How can I track my order ?
Tracking number will be sent to you by email as soon as your order has been dispatched.
7. Can I amend my order ?
Once the order is placed we cannot make any changes in the products.
8. How can I cancel an order I just placed ?
You can email to support@wowhappy.ph within 12 to 24 hours of placing the order.
9. I did not like the product I ordered. How do I return the product I purchased.
You can email to support@wowhappy.ph within 14 days of receiving your order. We will be happy to assist you
10. What is the refund procedure for the cancelled or returned order?
Canceled Order: In case of a prepaid order - the amount will be refunded back to the account from which the payment was initiated, within 3-5 working days. Returned Order : (a) In case of a prepaid order - the amount will be refunded back to the account from which the payment was initiated, within 3-5 working days, (b) In case of a cash on delivery order - the amount will be refunded in the form of a cheque or bank transfer for which certain details need to be provided over email (support@wowhappy.ph), the amount will be refunded back to the account from which it was paid within 3-5 working days.